Sony: Message List

Re: Remote firing of NEX6 bracketed shots

noreplyforum@eu.sony.com — Tue, 30 Apr 2013 10:10:55 GMT

Hi Piers, and weclome

It's always worth posting these suggestions up on the Forum, as Sony personnel do visit from time to time, and input here has been known to feed back into future product development.

In the mean time, the best suggestion I can offer is to use some means of support that will prevent this becoming an issue.

I carry an inexpensive, lighweight monopod that folds down to a pocketable size and provides a really good amount of stability. Something like that would hopefully help out while you wait

Good luck

Mick

Re: Sony Cybershot Stuck in Negative

noreplyforum@eu.sony.com — Tue, 30 Apr 2013 09:34:13 GMT

Hi Faye, welcome to the Sony Forums

I'm guessing the photos turn out ok? It's probably a fault, in that case. There are some Picture Effects settings that look like a negative image but they would also record with the image file.

It's possible there's a setting you have inadvertently engaged, so try a reset: Power the camera down, remove the battery pack, wait for about one minute, re-insert the battery pack, then switch on. Then Initialise: http://pdf.crse.com/manuals/4423999111/ENG/contents/06/03/06/06.html#l2_initialize

If the above doesn't fix it, you'll need to consider finding a technician that will. It could be a simple repair and it's worth asking, either at a decent camera shop (who may be able to arrange the repair) or via the Sony repair process: http://www.sony.co.uk/support/en/repair to see how viable it would be.

Hope you find a solution

Mick

Re: Bluetooth connection

noreplyforum@eu.sony.com — Sun, 28 Apr 2013 06:27:23 GMT

Hi Yarg, welcome to the Sony forums

Bluetooth hosts usually need to authenticate a peripheral device (camera) in order that it can share the network. This usually happens by way of a pass key transmitted to the peripheral device from the host device (for example, your PC) which you read from the PC to and enter into the field provided on the camera screen.

This all assumes the camera has been 'discovered' by the host and prompted you with a key. Has this happened in your case?

Mick

Re: DSC-WX200 won't turn on.

noreplyforum@eu.sony.com — Sun, 28 Apr 2013 06:03:01 GMT

Hi Tracy, welcome to the Sony forums

A reset might restore it to normal working order. Remove the battery for at least 30 seconds, then replace it and see if it powers up.

Cheers

Mick

Bad quality night photos

noreplyforum@eu.sony.com — Sat, 27 Apr 2013 09:46:06 GMT

Night scenes can very difficult to record well, depending on conditions. Your examples show the most difficult of all: you have little or no 'ambient', natural light to fill the shadows, combined with extremely bright points of light.

The moon and the street lights are so much brighter than the surrounding darkness, the camera attempts to find an average exposure that accommodates both the large, very bright light sources and the very dark shadows, and often without 'knowing' what it is you want to see properly exposed.

If you want to see detail in the moon, you will lose all detail in the surrounding sky. It's simply too dark, compared to the surface of the moon, for any camera to record both at the same time. You have to force the camera to do this, as (set to automatic) it will attempt to average the exposure for the sky and the moon. Have a look at the procedure for using Manual exposure on the HX9V

If this is a little too technical and you'd prefer to let the camera make the best of it, don't rely on Intellgent Auto settings. Some scene settings will be worth experimenting with: details here

However the easiest and most effective Auto night-time shots settings must be with Superior Auto. The camera will take several shots in very quick succession and combine them to expand the exposure range between lightest and darkest areas in the frame. Find out how to set this up here

You need to hold the camera very still – in fact this is extremely important no matter which mode you shoot, as shutter speeds will be slow – and a tripod or strudy support is almost essential to avoid blurring the shot. Place the camera on a wall, or top of a car, for example, if a tripod is not an option.

One last thing: you'll get much better results when there is still a little light in the sky, just before dark or at first light, as it keeps this light>dark contrast down and gives some colour and detail to the shadows.

Experiment with these settings and techniques and I think you'll find your camera is actually pretty good at night scenes after all

Cheers

Mick

Re: How to find the shutter count

noreplyforum@eu.sony.com — Sat, 27 Apr 2013 09:03:09 GMT

Hi Sirleslie

Did you miss the replies to your earlier post on this issue?

https://www.sony.co.uk/discussions/thread/219722

Cheers

Mick

Re: Lost software for DCR-SR37E

noreplyforum@eu.sony.com — Wed, 24 Apr 2013 08:15:45 GMT

Hi Kadders, welcome to the Sony Forums

You should be able to manage without the CD.

The Sony site lists this camera as compatible with PlayMemories Home or you could use something like Windows Movie Maker; both are free downloads and will let you edit and export your movie as normal.

Cheers

Mick

Re: windows 7 computer unable to recognise DCR HC51E camcorder

noreplyforum@eu.sony.com — Wed, 24 Apr 2013 08:10:47 GMT

Hi jueddle, welcome to the Sony Forums

The driver may have installed properly but it will be out of date as regards the Windows 7 platform. USB camcorder drivers are no longer being developed for new operating systems due to the changes in the way the terminals are configured.

The camera will need to be connected via its DV-out (i.LINK) port; if your PC has a firewire port, or you're able to fit a firewire card, it provides a fast and reliable connection.

Other options for connecting direct to PC are outlined in this thread: https://www.sony.co.uk/discussions/message/1265675#1265675

Cheers

Mick

Re: i have sony DSC-HX100V , ERROR 30:60 , UNABLE to focus , ask to on and off power

noreplyforum@eu.sony.com — Wed, 24 Apr 2013 08:00:04 GMT

Hi, welcome to the Sony Forums

That's not an eror code I've heard of, but if it's accompanied by a lack of focussing it's most likely an internal fault that will need to be repaired at a specialist lab.

Assuming it's still under warranty, you should register a repair by following the instructions on this page

Cheers

Mick

Re: DSC-HX20V 'TV Static' Problem?

noreplyforum@eu.sony.com — Wed, 24 Apr 2013 07:37:44 GMT

Hi Jay, welcome to the Sony Forums

Sounds like a power supply problem but almost certainly an internal fault. Assuming it's under warranty you should get it in for a repair.

Follow the instructions on this page

Cheers

Mick

Re: Filming

noreplyforum@eu.sony.com — Tue, 23 Apr 2013 08:23:15 GMT

Hi bernie, welcome to the Sony Forums

You need to look at accessory mics to get the best 'reporter-style' footage with a NEX-5. The best – and most widely-used – method of recording with off-camera mics is to use a separate digital recorder and sync that soundtrack with your video in post-production. A lot of people use Zoom recorders for their low price and quality audio. Using the camera's built-in mic as a guide, it's easy to synchronise with a video editor and very effective.

The 'trembling' effect you mention is likely due to a number of issues; maybe de-interlacing, shooting at too high a shutter speed, or not using a wide enough aperture. Obviously the last two can be a bit of a juggling act... there was a thread on this recently that might be worth checking out.

Cheers

Mick

Re: A850

noreplyforum@eu.sony.com — Tue, 23 Apr 2013 07:28:45 GMT

Yes it's possible to work out the shutter count from the file count if you've owned the camera from new. Unfortunately there's no way of detecting whether the count has been reset, or whether the four-digit file count available in the Display menu is the 'first time round' or not.

While it seems unlikely that the camera doesn't record this information as metadata, I'm pretty sure the data is locked and only available Sony engineers. You'll need some kind of software key or specialised app to read it.

Cheers

Mick

Re: I have a DSC-W170, recently I have noticed there is a black hole of about 5mm dia, appearing on screen and photos.

noreplyforum@eu.sony.com — Sun, 21 Apr 2013 19:35:05 GMT

Interesting... as I thought, it's not on the sensor. When you can see detail 'underneath' the mark it's almost always something on the lens.

You say you've cleaned it and the thing causing the mark is likely to be big enough to see, so it must be something inside, perhaps on the rear element.

I'm really not sure how easy this will be to remove, but you might be able to get some idea by taking it to a high-street camera store and asking if their tech can look at it.

Sorry that's not much help! Hope you get somewhere with it.

Cheers

Mick

Re: Cracked viewing screen by rubbing too hard???

noreplyforum@eu.sony.com — Sun, 21 Apr 2013 09:49:24 GMT

Hi Bernard, welcome to the Sony Forums

Sorry to hear about the screen. It should be strong enough to press really hard without cracking. Is it possible it broke before you started cleaning it?

If it's stopping you enjoying the camera it can be repaired; you can get an estimate by entering you details on the Sony repair service page.

Cheers

Mick

Re: What replaces hxr-mc50e?

noreplyforum@eu.sony.com — Sun, 21 Apr 2013 09:38:22 GMT

You're welcome, hope you find what you're looking for

Re: Help DSC-HX30V

noreplyforum@eu.sony.com — Sun, 21 Apr 2013 09:35:37 GMT

The HX30V is available in the US; however I have no idea if Sony are planning to release it here.

You may have two issues buying a US-market camera for use in Europe: first, the warranty will only be valid in the US, second it will be set up to record NTSC (rather than PAL) which could cause compatibility issues with some playback devices.

Cheers

Mick

Re: TTL cable for a77

noreplyforum@eu.sony.com — Sat, 20 Apr 2013 07:38:40 GMT

Sounds like a hard way of going about it... if I understand correctly, you're setting up the flash a small distance from the camera but you want to trigger it from a greater distance to both?

I'd personally look at something like Radiopopper ( http://www.radiopopper.com/ ) but obviously there's an outlay there.

Splicing cables is not really my area of expertise – and I suspect not many other visitors here would have a clue either! Have you tried an electronics forum?

Mick

Re: NEX 5N and infrared photography

noreplyforum@eu.sony.com — Sat, 20 Apr 2013 07:22:46 GMT

If you're not concerned about warranty you should be able to get that sort of work done at any competent electronics servicing centre.

The best place to ask about that would be a local high street camera shop; they'll often have someone they use for repairs & servicing who should be able to do the job.

Cheers

Mick

Re: Can I charge my Cybershot DSC-W110 using only the usb connection when I have no battery left?

noreplyforum@eu.sony.com — Sat, 20 Apr 2013 07:16:56 GMT

Hi rowly, welcome to the Sony Forums

You can use the AC adaptor to charge the battery while it's in the camera, but a normal USB socket doesn't provide enough power. It's ok for charging low-powered kit like phones, MP3 players etc but larger devices such as cameras run on around 2-3 times the voltage and usually need an AC adaptor.

Cheers

Mick

Re: HS20V Users Guide

noreplyforum@eu.sony.com — Sat, 20 Apr 2013 06:58:52 GMT

Hi Jephsha

The CyberShot User Guide is pretty in-depth, although it's HTML so you'll need a 'net connection to use it:

http://esupport.sony.com/docs/dvimag/DSCHX20V_HX30_HX30V_guide/en/index.html

Cheers

Mick

Re: Memorycard in Tx30

noreplyforum@eu.sony.com — Wed, 17 Apr 2013 07:48:08 GMT

Hi goateye

That does look to be a 'misprint' of some kind. The TX30 is way too small and thin to accept a standard SD card.

Cheers

Mick

Re: Additional cropped photos

noreplyforum@eu.sony.com — Wed, 17 Apr 2013 07:14:37 GMT

Hi Ken, welcome to the Sony Forums

That sounds a lot like the Auto-rotate function. When the camera senses the orientation of the camera is vertical (ie turned through 90 degress as you would to shoot a tall subject) it will rotate the image preview so you can review without physically turning the camera. This appears to 'crop' the image from the sides, as it's constrained to the height of the LCD screen, although the actual file is not cropped at all.

It's a feature that only works some of the time because it's activated (I believe) by a simple rolling switch that may not trigger if the camera isn't level to start with; pointing up or down, for example. I personally switch it off and rotate shots myself, so as to have a bigger preview to look at.

In the Playback Display options (Playback menu number 2) you should be able to set rotation to Manual. That should do the trick.

Cheers

Mick

Re: Formatted date

noreplyforum@eu.sony.com — Tue, 16 Apr 2013 09:04:55 GMT

Hi voergaard, welcome to the Sony Forums

I'm not sure what you mean – could you explain a little more what the problem is?

Cheers

Mick

Re: HDR-CX360VE and error E:91:01

noreplyforum@eu.sony.com — Tue, 16 Apr 2013 09:03:59 GMT

Hi Jan100, welcome to the Sony Forums

It would be covered for that sort of defect while it was under guarantee. They would most likely say there was no way of knowing wherther the fault developed after the warranty period expired.

Sorry

Cheers

Mick

handicam dcr-trv16e

noreplyforum@eu.sony.com — Tue, 16 Apr 2013 08:52:24 GMT

Hi antmel

Did you get the camera to connect to the computer ok?

Assuming you did, you can use a free applica tion like Windows Movie Maker instead of ImageMixer to edit your videos: http://windows.microsoft.com/en-in/windows7/products/features/movie-maker

Cheers

Mick

Request for help, NEX 5N Video Option AVCHD 50i/50p is its MAX?

noreplyforum@eu.sony.com — Tue, 16 Apr 2013 07:36:51 GMT

There's some misunderstanding about frame rates, refresh rates and mains power ratings here. They're completely different things and while they are all measured in Hertz, they have little or no relation to one another as regards playback.

The Hz rating on monitors and TVs refers to the screen refresh rate and has nothing to do with mains power. A high refresh rate will smooth anomalies experienced with upsampled frame rates, but these anomalies are not genrally due to regional variations.

Television broadcast in Europe (and, incidentally, most of South America, Asia, Australasia, Africa and the far East) is PAL, which requires TVs to have a specific framerate and resolution.

This means video-capable recording devices (including cameras) intended for the European market are always configured for PAL playback. The video standard for this is 25p. The US uses NTSC, with a different broadcast resolution and framerate, and differently-configured recording hardware; cameras therefore shoot 24p by default.

There's some debate as to which is 'best' but a lot of judder problems occur with poorly-executed de-interlacing from both 50i and 60i (interlaced), not due to original native (progressive) framerates. There's nothing inherently wrong with either format and normally there's no need to shoot 24p in Europe; certainly nothing worth bricking your NEX (and voiding its warranty) by flashing it with the wrong firmware.

I hope that explains things. Wikipedia is good for this sort of thing if you need to know more: http://en.wikipedia.org/wiki/Frame_rate#Digital_video_and_television

Cheers

Mick

Re: HX 20 Movie Mode

noreplyforum@eu.sony.com — Tue, 16 Apr 2013 07:05:03 GMT

Have you tried downloading Windows Movie Maker?

It should do the same job as PlayMemories and it looks like there's still an XP version available: http://windows.microsoft.com/en-us/windows/get-movie-maker-download

Mick

Re: I have a DSC-W170, recently I have noticed there is a black hole of about 5mm dia, appearing on screen and photos.

noreplyforum@eu.sony.com — Sat, 13 Apr 2013 12:38:44 GMT

Hi Alex, welcome to the Sony Forums

If this was a removable-lens camera, I'd say it was probably dust on the sensor. It's not impossible with a fixed lens, just less likely.

It would be much easier to ascertain if you could upload a sample image which shows the problem clearly. Just click the camera icon when replying and hit 'choose file'.

Cheers

Mick

Re: Windows 7 driver for DCR-TRV240E digital 8 camcorder

noreplyforum@eu.sony.com — Sat, 13 Apr 2013 12:34:35 GMT

Hi barmoyse2, welcome to the Sony Forums

Have a look at this thread: https://www.sony.co.uk/discussions/message/1304566#1304566

Get back to us if you need any further advice.

Cheers

Mick

Re: diaphragm/ shutterspeed dsc h200v

noreplyforum@eu.sony.com — Sat, 13 Apr 2013 07:03:05 GMT

Hi naboo

You need to set the dial on the top of the camera to A, S, or M. This will let you set the Aperture and Shutter, or you can use manual mode.

Have a look at these explanations and get back to us if you have any further problems:

http://esupport.sony.com/docs/dvimag/DSCHX200_HX200V_guide/en/contents/02/03/06/06.html

http://esupport.sony.com/docs/dvimag/DSCHX200_HX200V_guide/en/contents/02/03/05/05.html

http://esupport.sony.com/docs/dvimag/DSCHX200_HX200V_guide/en/contents/02/03/07/07.html

Cheers

Mick