Sony : Discussion List - Notebooks

VPCF13M0E/B Fn+(F5-)-(F6+) brightness win 8

noreplyforum@eu.sony.com — Fri, 24 May 2013 20:50:32 GMT

Does anyone come across with issues Fn+(F5-)-(F6+) brightness and Fn+(F9-)-(F10+) zoom after update to windows8?

VAIO with Windows Vista blank screen when starting up

noreplyforum@eu.sony.com — Fri, 24 May 2013 14:39:10 GMT

Hello,

I have a VAIO VGN CS11S with WIndows Vista on it. Recently it went blue screen of death wit accomanying sound of shotgun 'ratatatatatatata' and then turned itself off. Since then, when I turn it on, I can hear it starting up but the screen stays black. I can then turn it off and also open the CD drive:

Is there anything I can do ?

Hardware problem in VPCCB3C5E

noreplyforum@eu.sony.com — Thu, 23 May 2013 18:41:50 GMT

I have VAIO E Series Laptop model name VPCCB3C5E (soutmised)

i have upgraded to windows 8 a while ago but as shown in the attatched image still facing some unidentified hardware i have looked to all the drivers that Sony support and all around the internet,but non of these fix the shown and highlighted unidentified hardware.

please help me

Very annoyed at my new laptop

noreplyforum@eu.sony.com — Mon, 20 May 2013 22:16:18 GMT

My laptop arrived today, 20 days after it was ordered which is fair enough. I turn it on and one of the pixels on the sceen is faulty and showing blue at all times. A small thing but since I paid for a new prodcut not what I am expecting and 1 pixel I know from my ex can spead to others damaging the entire screen.

My issue now is does this mean I need to order a new one?

Because if it is I am very annoyed. I took a day off to wait in for this, I am paid for the hours I actually work. So I am expected to wait another 20 days and have to take another day off? And I am going away and I needed to take this with me in the next week so I will now have to pay out to take another. Is there anyway Sony can express deliver my new item it was customised which was why I presume it took 20 days but I simply can not wait another 20 days and take more time off. I might actually be away on business.

What are my options? I am very annoyed that a new product is faulty and it looks like I will be put out again waiting on another spending more money. At this rate, with the loss of work I will have paid up closer to a macbook. Is there a way I can take it into a shop get it repaired at their cost obviously as I simply cant wait another 20 days and pay out of my own pocket for my loss of earnings which also was messed up as TNT changed delivery date twice, not sonys fault granted but yet another issue I have had to deal with. Maybe others can afford this expense I can not.

Keyboard Problem A, E, X, 3, 4

noreplyforum@eu.sony.com — Thu, 23 May 2013 16:15:21 GMT

I've a problem with the keyboard in my Vaio VPCEB2Z1E/BQ. I noticed that after a couple hours of working some buttons (for example a, e, x, 3, 4) stop working. After a while they start working again but the problem reappears soon. Any idea what might be causing the problem?

SVS13A3C5E Keyboard problem

noreplyforum@eu.sony.com — Thu, 23 May 2013 18:34:11 GMT

I have a keyboard problem on my laptop. when I type I get a repeating key. This seems to be intermittant but mostly happpens with my p key especially when I type the word "type" it comes out as "typpe"

Is this a driver or hardware problem?

This is a brand new laptop straight out of the factory as I havent had much chance to install my software on it yet.

BIOS UPGRADE

noreplyforum@eu.sony.com — Thu, 23 May 2013 19:39:17 GMT

Is there a BIOS upgrade for a vgn-b3vp?

Thanks

Pete

Write protection on all USB drives

noreplyforum@eu.sony.com — Thu, 23 May 2013 23:03:50 GMT

Hi everyone,

Since I received my new Sony Vaio SVE1711C5E I have been unable to write to USB drives.

All of my other machines work with all of these USB's but my new laptop gets the message "disk write protecte- remove write protection".

I have narrowed it down to being the laptop which is at fault and I can't for the life of me work out how to fix it.

I am very competent when it comes to using a computer so I have tried more than the basic few steps.

If anybody else has experienced this or knows how I could fix it I will appreciate it greatly!

Thanks,

Tom

Pioneer BD-ROM BDC-TD03 problem

noreplyforum@eu.sony.com — Fri, 24 May 2013 00:33:19 GMT

My Vaio is displaying an error in Hardware Devices with the internal Pioneer BD-ROM BDC-TD03

It says the correct driver is already installed

When I click on properties it displays the following info

General :

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Driver Version : 6.1.7601.17514

Hardware Id's :

IDE\CdRomPIONEER_BD-ROM__BDC-TD03________________1.00____

IDE\PIONEER_BD-ROM__BDC-TD03________________1.00____

IDE\CdRomPIONEER_BD-ROM__BDC-TD03________________

PIONEER_BD-ROM__BDC-TD03________________1.00____

GenCd

Also when i connect my USB external DVD drive i get an error in CD/DVD settings in Device Manager

The external DVD drive works fine on my desktop PC

I had this problem before & a kind gentleman on a forum told me to delete some reg setting but i cant remember how

Any ideas would be much apreciated

Best Regards

Jason

Message was edited by: -Cass-

Edited for personal details

Vaio Care updating ???

noreplyforum@eu.sony.com — Tue, 14 May 2013 16:19:29 GMT

I don't appear to get updates, every time I go into Vaio Care it says there is an update. I can start the process and it goes through to the Windows installer popup which opens, runs and disappears after a while, but there is no update ?

I am currently running version 7.3.1.05290.

I also get a file missing error when the laptop is started up, see the attachment.

I'm running Windows 7 Home premium with SP1.

VPCEH2D1E / pcg-71811m drivers for win 7 x86 (32bit)?

noreplyforum@eu.sony.com — Fri, 24 May 2013 07:30:37 GMT

Hello,

I use this notebook (VPCEH2D1E or pcg-71811m) for office and I have some softwares that are incompatible with x64. I've installed windows seven x86 but I have problems finding drivers for this model. On sony support site almost all drivers are for x64 version. Do you think I can find what I need?

Page for x64 drivers: http://www.sony.ro/support/ro/product/VPCEH2D1E_W/updates

I don't find these drivers for x86:

Chipset drivers - for chipset drivers - Intel® 6 Series/C200 Series Chipset Family USB Enhanced Host Controller, Version 9.2.0.1021 for Microsoft® Windows® 7

Graphics Driver (NVIDIA) - 8.17.12.6973 - for NVIDIA GeForce 410M (1024 MB)

Pointing Driver (ALPS) - 7.106.511.106 - for touchpad

Audio Driver (Conexant) - 8.54.18.51 - for Conexant Unknown @ High Definition Audio Controller [10DE-0E08] [NoDB]

If I will use some generic drivers from nvidia/alps/conexant pages should be OK? Or maybe you know some models with same drivers? But more important are chipset drivers I think and I don't know from where to get them...

For any other questions or thought please post.

Thank you in advance!

Help please

noreplyforum@eu.sony.com — Thu, 23 May 2013 13:36:17 GMT

Hi,i have a vgn-b3vp and have done a complete re-install.Problem is i can not get the volume to work.Which driver do i need?

Also i want to dual install a Linux live cd/dvd but it will not boot from the disc!!!

What to do?Hit it with a hammer?Or hope some nice person here can help me out

thanks in advance

Pete

Vaio F13E1E/H cpu speed low on battery

noreplyforum@eu.sony.com — Thu, 25 Apr 2013 16:18:01 GMT

I have this notebook and I upgraded the bios to R0190Y9 with the sony upgrade tool. All went excellent. After that my cpu runs on 1.19 Ghz on battery and it never speed up like when it's on ac power. If I connect the ac power it speeds up on 2.70 + Ghz with no problem. I updated the drivers. In vaio care or in vaio control there isn't any setting to change. Is there a new bios to update or a edited version that fixes that?

Thanks in advance for the info, sorry for my English. I'm from Greece.

Cursor moves while typing text

noreplyforum@eu.sony.com — Thu, 23 May 2013 13:13:19 GMT

Hi,

I have a Sony VAIO vgn-NS11J and this problem is driving me nuts.

While typing text the cursor will sometimes jump back into previously typed text.

This is annoying as I cannot type while looking at the screen. (I have to look at the keys)

then discover that I have been typing in the wrong place and have to correct it.(It did it twice while doing this note.)

Anybody have any ideas on this annoying problem.

I am not touching the mousepad or touching any other key other than the one I want.

This laptop originally had vista installed now has windows 7 pro.

I have spotted another user has a similar problem :-

Support request: SV-S1511V9EB BIOS update

noreplyforum@eu.sony.com — Thu, 23 May 2013 14:36:59 GMT

Dear Sony Support,

I am satisfied with your SV-S1511V9EB, I like almost anything on/in it, but:

I would like to ask you for the following:

Your latest (and as I know first) BIOS is from 26/06/2012

I need to have a new BIOS containing the following features:

- Latest Microcode update from Intel to i7-3612QM CPU
- SATA port operation mode: AHCI/IDE/RAID
- ENABLE/DISABLE: Programmable TDC/TDP Limits
- CPU/DRAM/PCI/PIC-E tweaking options (bus speed / timing)
- ENABLE/DISABLE: Wireless Adapter / WiFi (WIRELESS green led is always on)
- Change Boot key from F11 to F8, make an option to choos from boot devices
now if I have two USB drives I can choose only the one to boot from
- CPU core enabled (nr.) (here you can disable CPU cores)
- ENABLE/DISABLE: CPU Turbo boos technology / CPU core

- Other new features are welcom...

The three USB port is very close to each other, so I have no chanche to insert
3 USB devices without a trick. In future you can leave more space between USB
ports, or you can put USB port to right and left side too.

Your support is a bit outdated:
- drivers are more than a year ago - I need much time to get new ones

Thank you for your support!

Kind regards!

Bela

DVD Driver corrupted - SVE1512B1EW

noreplyforum@eu.sony.com — Thu, 23 May 2013 08:46:18 GMT

I have a laptop and the cd's wont operate, is fully operational but the driver says that it is corrupt, I have tried to restore to an earlier point when i know it was running fine, but with no joy, i have uninstalled the corruted driver, and restarted as was told that a replacement would be generated automatically, but a corrupted driver reappears.

Does anyone know if any solution to this problem, I am not very IT capable so full idiot instructions would be helpful.

Sony Vaio Duo 11 digitizer pen issues

noreplyforum@eu.sony.com — Wed, 22 May 2013 16:12:59 GMT

Hi, I have a Duo 11 and a) my digitizer pen doesnt register at all any clicks of,the buttons and b) to use it I have to press it hard in order to write down or click something. A week ago it used to be more sensitive. Now I get tired by the pressure I put to write with the pen. I tried to reinstall the drivers through Assist but there are no pen and touch drivers anywhere - including the support site.

Any ideas?

Message was edited by: ioannis1971

Brand new Sony Vaio Laptop screen broken internally!?

noreplyforum@eu.sony.com — Wed, 11 Jan 2012 14:20:49 GMT

I have bought a Sony Vaio Laptop (model VPCEH1L8E/B) from PC World online website on the 31^st October 2011 for the amount of £479. On the 28^th December, I finished working on the laptop, shut it down and closed the lid. I woke up the next morning, switched on the laptop and the screen was blurred with white, green and blue lights showing a clear issue with the screen.

I called Sony support who got the repair centre (operated by Flextronics) to pick up my Laptop. The next day, the repair centre called me to say that the cost of fixing the laptop is £355 (!?) and that if I need it to be sent back to me without fixing, I have to pay £65 to get it back on fixed. The repair centre claims that there is internal breakage inside the laptop screen and despite the fact that there are no external cracks, dents or breakage on the outside of the screen, the centre is claiming that I should pay for the repairs costs.

When I spoke to technical support they said it could be that someone have applied a very small amount of pressure on the screen and this is enough to crack the screen internally!!! and it means you have to pay for fixing it! No one applied any pressure on the laptop but even if this happened, how can Sony Vaio laptops be so fragile that if the slightest pressure is applied to the screen it breaks it internally (without any signs of external damage or dents)?!?!

According the Sales of Goods Act 1979, products need to be in good condition and continue to be in good condition for a reasonable time. Since I have only had this laptop for less than 2 months and the fault in the laptop and I have not damaged the product in any way especially that there are no external damage or cracks on the screen, I hereby give you notice to repair the laptop, replace it or refund back the amount of £479 by the 21^st January 2012.

Unfortunately, if the response I will get from you is similar to the response I got so far, I will be left with no choice other than: 1) taking the matter to court and I mean it, 2) speaking extensively to the media about the shameful aftersales support and service I got so far and finally 3) writing an official complaint to the industry regulator asking to apply penalties for the unacceptable customer service and product support you provided (or have not provided) in addition to the very bad quality of Sonvy Vaio laptops.

I am very disappointed in Sony Vaio Laptops, their customer service and Sony in general.

activate the numbers on the right of keyboard?

noreplyforum@eu.sony.com — Wed, 22 May 2013 12:26:00 GMT

i bought it in Madagascar (french software) accidentaly someone cahnged the keyboard set up.managed to revert but the numbers on the side are not active. any suggestions?

sony vaio SVE1711R1EB wi-fi speed

noreplyforum@eu.sony.com — Tue, 21 May 2013 21:33:38 GMT

Hi,

My sony vaio SVE1711R1EB laptop's wi-fi is spec'ed to operate at up to 150Mbps Tx/Rx however it only operates at 72Mbps and VAIO's tech support reckons that this will all it will do hence this means that the product is incorrectly spec'ed!?

Has anybody else got this issue?

thanks

Gav

Sony S series VPCSE17GG

noreplyforum@eu.sony.com — Wed, 22 May 2013 06:49:29 GMT

During startup, the screen shows the last window when i shut down the machine. this window looks like a watermark. it is on for a few seconds, after which it disappears slowly. During operation, say on a web browser, when i minimise the page, its watermark-like image is still visible on the desktop. I need some help to sort this out. Could it be a hardware or software problem.

Thanks

Graphics driver 8.15.10.1872 failed to install

noreplyforum@eu.sony.com — Tue, 21 May 2013 21:24:37 GMT

I'm using model Sony VAIO VGN-NS10L and when my VAIO centre checks for updates, it shows the graphics card has a new version to update. I run the installation and it seems to complete successfully until after the laptop restart when I get the error message it has failed to install in the VAIO centre (as shown below).

I am unsure whether this is because I upgraded my operating system from Windows XP to Windows 7 before and the driver update is now incompatible!?

Many thanks in advance to your asnwers

VAIO VPCEB4E1E Overheating and Fan

noreplyforum@eu.sony.com — Tue, 21 May 2013 19:47:20 GMT

Hi All,

I have had a problem with my vaio getting particularly hot and the fan is reallyloud and working over-time. This happens when the laptop is on my laptop or on the desk. I keep the active software to a minimum and regularly clean the diskspace etc to try and improve performance but the overheating and the persistent fan is still a problem. Does anyone have any suggestions for what I could do?

Thanks!

Sony VAIO VGN-Z56GG screen problem

noreplyforum@eu.sony.com — Tue, 21 May 2013 18:09:40 GMT

Hi, my Sony VAIO VGN-Z56GG has aproblem with the screen.

For some reason it is very dark, I can just make out stuff on the screen but not enougth to use it.

If I plug it into a monitor it works fine.

Any ideas?

Thanks.

Message was edited by: olryst

Youtube stops after a few seconds on VAIO Windows 8

noreplyforum@eu.sony.com — Fri, 30 Nov 2012 12:07:49 GMT

When I play a youtube video it stops after a few seconds. Works OK on my old machine but not on a brand new Sony VAIO. Internet connection is five bars! Can anyone help

right click not working in windows

noreplyforum@eu.sony.com — Tue, 21 May 2013 15:37:21 GMT

my vaio (SVT1313M1ES) I have having trouble with the mouse and key pad, the single right clik is not working, the operation starts but it never completes just comes up as not responding( i dont get the dropdown option). it dose it on the destop and in windows, but works on line. the double click works fine. can some help? many thanks

vpceb3j0e cracked lid

noreplyforum@eu.sony.com — Tue, 21 May 2013 13:49:11 GMT

Hi. does anybody know if a new lid can be purhhased for this model.

Rds

Mick

Sony Vaio E - poor WIFI/Internet speed

noreplyforum@eu.sony.com — Mon, 20 May 2013 10:29:43 GMT

This is driving me insane. Bought a new Sony Vaio laptop within the last few weeks (pricey - but thought it would be worth it).

WIFI - what is going on ? It occasionally drops the WIFI connection, BUT the most annoying FEATURE is that it is so slow on the internet. Pages time out or fail to load,

I had to uninstall McAfee and stuff about family controls to even get onto the internet in the first place and then I Installed Norton. Well at least the internet worked....... but it is frustratingly SLOW. Other devices in the house work fine - wished I had bought an HP now :

Any advice - of course I have emailed Sony, waiting waiting waiting..........

Message was edited by: cazymac

Replacing harddrive sony vaio 13 s

noreplyforum@eu.sony.com — Sat, 18 May 2013 00:47:23 GMT

Hi guys,

So I bought a Sony vaio S 13" roughly a year ago, all around I have been very happy with it and it has worked almost like a dream. But I regret not paying the extra money to get a SSD harddrive in it and I went with the 5400rp instead. So my question to you is have easy/hard is it to replace the current harddrive with and SSD or is it just impossible/ should get a professional to do it. Or if you think it's just not worth it. Please write below.

Many thanks

boork93

Ps: The exact model is SV-S13A1C5E

I have a VPCZ13C5E laptop and cannot play some DVD's ?

noreplyforum@eu.sony.com — Sun, 19 May 2013 10:45:33 GMT

I have a VPCZ13C5E laptop and cannot play some DVD's-can anyone help please ?

Sony VAIO SVE1713C5E E Series Lapto- Right click not working

noreplyforum@eu.sony.com — Mon, 20 May 2013 18:15:13 GMT

Hi all,

I've just bought a new laptop. It was working briefly but now the right click on the track pad doesn't work. I am new to Windows 8. How can I fix this?

Thanks.