Hear just how far your WF-1000XM5 headphones can go

Go deeper into sound and discover how to make the most of your new WF-1000XM5 headphones. Here you'll discover how to use and customise the range of features at your fingertips and make your sound truly yours.

Discover all your headphones have to offer
Getting started
Using your headphones for the first time

The first time you turn on the headphones, they will automatically enter Pairing mode. After that, there are three ways to pair your WF-1000XM5 to your device. 

fast pair
Google Fast Pair

Just put your headphones into Pairing mode near your Android phone and Fast Pair will connect them with a single tap. 

Swift Pair

Pop-up pairing guidance appears on nearby Windows 11 or Windows 10 devices when Pairing mode is selected.

Manual Pairing

The first time you turn on the headphones, they will automatically enter Pairing mode. Next time you want to pair, press and hold the power button for 5 seconds. The indicator will repeatedly flash twice and you will hear the voice guidance say “pairing”.

headphones connect
Get the most from your
WF-1000XM5 with the Sony | Headphones Connect app

Download the Sony | Headphones Connect app to adjust settings, including Multipoint Connection, Ambient Sound mode, and more. Lots of the settings we mention on this page can be tailored to your preferences using the app. To have access to all the functions available to you within the app, you will be required to sign in or create an account.

How to wear
See how you can get the clearest sound

Watch this video to learn how to fit your headphones for the best possible sound quality.

Multipoint Connection

Connect your headphones to two Bluetooth® devices simultaneously, so you can wait for an incoming call on one device while listening to music on the other.

Sound Features
Adaptive Sound Control 

Adaptive Sound Control is a smart function that detects what is happening around you and adjusts Noise Cancelling and Ambient Sound settings for the ideal listening experience.

adaptive sound control
How to start and adjust Adaptive Sound Control

Just open the Headphones Connect app and switch it on to use its default detection mode.

If you want to customise it even further, you can adjust Noise Cancelling or External Sound Capture preferences through the app.

Optimise the switching for you

This feature learns how you use the headphones while using Adaptive Sound Control and switches settings at an optimal time.

Just enable this setting and follow the on-screen prompt to sign into your Headphones Connect app account.

Action based settings

The Headphones Connect app detects what’s happening around you and what you’re doing. Then it adjusts settings like Noise Cancelling and Ambient Sound levels automatically. So, if you’re running, ambient sound levels might go up, then go down when you’re sitting in a cafe.

action based
How to get started with Action based settings

In your Headphones Connect app, while on the Status tab, select the right arrow next to Adaptive Sound Control.

Switch on Adaptive Sound Control if it isn’t already on, then click the cog icon next to “Detection of Actions”. This will show you the default settings for each action: staying, walking, running, and transport.

You can stick with default settings or change them to your liking, for example, putting Ambient Sound levels up when you're walking to hear the world around you.

Noise Cancelling and Focus on Voice

Shut the world off and hear only what you want to hear – from nothing at all to voices only.

Changing settings by location

Set up your headphones to change settings to your liking at the locations you visit frequently.

Auto Play
auto play
Auto Play

Auto Play delivers music and audio notifications just when you need them. You can set music to play at your preferred timings, such as when you're putting your headphones on or going for a walk on your lunch break, uplifting your mood effortlessly. Audio notifications remind you of all your important events, whilst your phone can stay safely in your pocket.

Link with Spotify, Endel and Music app  to get your favourite music and relaxing soundscapes. The Auto Play app is in Beta, which means its features and experiences may also be changed and improved   .

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How Auto Play works

Watch the video to see how Auto Play works on the

Sound quality

Fine-tune your equaliser settings and adjust your streaming and upscaling settings for a better listening experience that suits your taste.

Get the sound just right

Find the sound that’s perfect for you and for everything you listen to, with an equaliser, high-quality Bluetooth® settings, and audio upscaling from DSEE Extreme.

Discover sound from all around

Find out how to try a whole new sound experience with revolutionary 360 Reality Audio.

360 Reality Audio Certified Headphones

360 Reality Audio is an immersive music experience that lets your WF-1000XM5 headphones create a 360 spherical sound field – so you can enjoy music from every direction. Just head to the Headphones Connect app to get started.

How to listen to 360 Reality Audio

Get started with 360 Reality Audio and find out how to stream 360 Reality Audio tracks on your phone.

Convenience features

 Learn how the Voice Assistant, Quick Access button, Safe Listening and Head Gesture functions works.

Voice Assistant

Find out how to use the Voice Assistant on your WF-1000XM5 headphones. It's as easy as asking, "Hey Google, what is the weather today?" to know whether you need to grab your coat on the way out.

voice assitant
How to set up Voice Assistant

Open your Headphones Connect app and activate your Voice Assistant from the System tab. Then just select the Voice Assistant you normally use (Google, Alexa, Siri) to get started.

Quick Access button customisation

Access your favourite music quickly.

Quick Access to your favourite music

With Quick Access, you can configure these headphones to resume Spotify  music playback or Endel  personalised soundscapes with two or three taps – no need to touch your smartphone.

In the System menu, find the Quick Access setting. Select the cog icon to adjust what the Quick Access [NC/AMB] button does. E.g. Press the [NC/AMB] button two times to resume Spotify.

quick access
Head Gesture
head gesture
Control headphones with head gestures

You can operate your earbuds using natural head gestures, like receiving or declining  calls or operating Auto Play by nodding or shaking your head.

Head Gestures Features can be activated via Headphone Connect app. You need to calibrate feature upon first use. Once calibrated, you can toggle features on or off via app.

Safe Listening

This feature encourages safe listening to protect your future music experiences.

Listen safely with Sony | Headphones Connect app

To help protect your ears, you can check your volume compare to the World Health Organization (WHO). For example, when 80% of the WHO weekly sound pressure standard is reached, Vol will automatically drop to a level that has less impact on the ear. If you want to want to track the benefits, you can visualise the time that Noise Cancelling has protected your ears from sounds that could harm your hearing.

safe listening
Aftercare & support
Cleaning your headphones

Find out how to keep your WF-1000XM5 headphones clean the right way, without damaging them.

Keeping your earbuds clean

Clean your earbuds often to keep them in optimal condition. If the outside of the headset or the charging case get dirty, wipe them clean with a soft dry cloth.

Firmware updates

Keep your headphones up-to-date with the latest firmware releases.

Latest firmware update

When using the Sony | Headphones Connect app, it will let you know when there is a new update to download.

Make sure you have the latest firmware updated on your headphones so any bug fixes and improvements will be applied.

If you haven’t already downloaded the Headphones Connect app, you can download it via the links and QR codes below.

firmware updates

Commonly asked questions

Have a question that needs answering? Check here first and learn about the most frequently asked questions from other WF-1000XM5 headphone users.

help guide
Help guide

Find out everything you need to know about the WF-1000XM5.

Support and news

Get the latest firmware update information, news, and alerts.