Connecting your Sony camera to a computer via USB: How to connect, transfer photos and videos, and troubleshoot
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
You can easily transfer media files from a Sony camera to your computer via a USB connection. In this guide, we'll show you how to connect your camera and computer using a USB cable, how to transfer photos and videos, and steps you can take to troubleshoot connection issues.
Are you using a memory card reader, or want some additional tips on how to copy files to your computer?
Check out this support article: How to transfer photos or videos from your Sony camera to your computer or smartphone.
Before You Start
Compatibility Check
- Make sure your camera supports USB connectivity and is compatible with your computer's operating system. Refer to your camera's instruction manual for details.
- No additional drivers are needed. Your computer should automatically detect and install any necessary drivers.
- Compatible operating systems:
Note: Not all operating systems may be listed.
Click or tap here to see list
USB Cable Requirements
- Use the supplied USB cable. Look for "Sony Corp." printed on it.
- If the cable isn't supplied, use a commercially available USB 2.0 (or higher) cable that supports charging and data transfer.
How to Connect and Transfer
To establish a good connection between your camera and computer, you will need to ensure your camera battery is charged, gather all the necessary USB cables, and confirm the USB connection settings. The information below will guide you through the steps to set up a proper USB connection.
Step 1: Establishing a USB Connection
Step 2: Transferring Media
Troubleshooting Guide
If you still can't establish a USB connection between your camera and computer, even after following the instructions above, our troubleshooting guide may be able to help.
Our top suggestions? Check the USB ports, confirm the camera settings, and/or try the connection using a different computer.
Common Symptoms
- All computers: The computer doesn't recognise the USB connection from your camera.
- Windows: The camera drive doesn't appear under "This PC".
- Mac: The "NO NAME" or "Untitled" icon doesn't appear on the desktop.
Troubleshooting (all computers)
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Check the USB ports and cable:
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Clean dusty ports with a soft, dry cloth.
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Use a different USB cable or port if necessary.
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Avoid using USB hubs or docking stations to connect your camera and computer.
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Confirm the camera settings:
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USB Connection: Mass Storage
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USB LUN Setting: Multi (or Single if Multi doesn't work)
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- Try a different computer:
- This helps determine whether the issue lies with the camera or your computer.