Article ID : 00064374 / Last Modified : 09/25/2018

Unable to activate or use the Voice Dial feature on the Bluetooth audio system

Applicable Products and Categories of This Article

IMPORTANT: For models released in the last quarter of 2015, the Voice Dial feature is not available. However, you can use the voice dial function of the Music Center(SongPal) app.

If you are unable to start or activate the Voice Dial feature, this may be due to some type of noise interference or it could just be a setting. Follow below steps to try to resolve this issue:

  1. Make sure that the Bluetooth car audio system and the cellular phone are connected.
  2. Verify there is a voice tag recorded on your cellular phone.
  3. Make sure that the cellular phone is in Standby mode. If the phone is not in Standby mode, the Voice Dial feature will not activate.
  4. Noises, such as an engine running, may interfere with sound recognition. In order to improve recognition, operate under conditions where noise is minimized.
  5. Record a new voice tag, speaking louder than your first recording, while seated in the car, via the Bluetooth audio system with the BT PHONE source selected.
  6. Turn the power of your cellular phone off and then back on again.

NOTE: Depending on the specifications of your cellular phone, the Voice Dial feature may not be compatible. Contact the manufacturer of your cellular phone to be sure that voice dialing is supported.