Article ID : 00257405 / Last Modified : 02/10/2021

How to uninstall and reinstall a camera USB driver from Device Manager

    To uninstall and reinstall a camera USB driver from Device Manager

    1. Connect the camera to the computer with a USB cable.
    2. Turn on the camera.
    3. Open the Device Manager of the operating system.
      • Windows 8.1 
         
      •  Windows 10 
    4. In the Device Manager window, at the left of Universal Serial Bus controllers, click the PLUS (+) symbol.
    5. Under Universal Serial Bus controllers, right-click Sony DSC or USB Mass Storage Device to display the drop-down menu.
    6. In the drop-down menu, click Uninstall or Remove.
    7. In the Confirm Device Removal dialog box, click the OK button.
    8. Restart the computer.

      NOTE: After the restart, the computer should recognize the camera connection and begin reinstalling the USB driver.

    9. Follow any on-screen instructions to complete reinstallation of the USB driver.