Article ID : 00075534 / Last Modified : 11/21/2016

An error code beginning with E:**, C:**, or System error is displayed

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The handling differs depending on the displayed error. Check below on how to handle the concerned error.

C:13:01

Error is displayed when you are using the internal memory
Abnormality occurs in the internal memory.

  • Turn off the power and turn it on again.
  • If the situation is not improved, format the internal memory after backing up the stored data.
    WARNING: There is a risk of data loss. When you format the internal memory, all stored images will be deleted including protected ones.

Error is displayed when you are using a memory card
Abnormality occurs in the memory card.

  • Turn off the camera, then insert and remove the memory card several times. After that, turn on the camera again.
  • Insert  another memory card.
  • When you are using a memory card used on your PC, backup the stored data and format the memory card with the camera.
    WARNING: There is a risk of data loss. When you format the memory card, all stored images will be deleted including protected ones.

System error and C:32:01

  1. Check whether the memory card is supported by the camera.
    C:13:01 may be displayed when you shoot large data images such as movies.
    Use the memory cards shown below.
    • SD memory card
      • Class 4 or faster SD/SDHC/SDXC memory card

    • Memory Stick media
      • Memory Stick media with marks shown below
        • Image PRO Duo  Memory Stick PRO Duo (Mark2) media
        • Image Memory Stick PRO-HG Duo media

  2. Format the memory card
    WARNING: There is a risk of data loss. When you format the memory card, all stored images will be deleted including protected ones.

    If you record and delete images repeatedly, the files on the memory card may become fragmented and the recording may stop automatically.
    After backing up the stored data to your PC, format the memory card with  the camera.

  3. Use another memory card

E:41:00

An abnormality may occur on the Wi-Fi connecting part when error E:41:00 is displayed.
Turn off the power and remove the battery pack, then attach the battery pack and turn on the power again after about 1 minute.

Errors start from E:61, E:62, E:91, E:92

When the errors shown below are displayed, turn off the power and remove the battery pack, then attach the battery pack and turn on the power again after about one minute.

 Error code

 Possible causes

 E:61:00

Abnormality of the focus driving part

 E:61:10

Abnormality of the zoom driving part

 E:61:30

Abnormality of the lens driving part

 E:62:02

Abnormality of the image stabilization

 E:62:10

 E:62:11

 E:62:12

 E:62:20

 E:91:01

Abnormality of the flash unit part

 E:91:**

Abnormality of the flash unit part, battery recognition, etc.

If the issue is still unresolved, the product may need to be repaired.