Article ID : 00076333 / Last Modified : 06/23/2021

How to automatically receive software updates on my TV

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Table of contents

    1. Why should I update my TV software regularly?
    2. How to receive software updates automatically?
    3. How to verify if my TV has the latest system software installed
    4. Final comments about TV software updates

    Why should I update my TV software regularly?

    The majority of Sony's automatic software updates are provided through an active high-speed Internet connection. However, Sony occasionally offers an update through the antenna or a digital cable signal.

    The benefits of these updates are to keep the TV up to date with the latest content, provide programming changes and enhance the overall viewing experience.


    How to receive software updates automatically?

    This article explains how to enable the Automatic Software Update option in the TV menu to keep the software updated to the most current version.

    IMPORTANT: TV models from the W8, X7 and X74H_X75H Series always receive software updates automatically. For more information, refer to the article: How do I perform Firmware/ Software Updates for my Android TV?™/Google TV™.


    Steps for Google TV models

    Follow the steps below to enable automatic software updates on your Google TV:

    1. On the supplied remote control, press the Quick Settings button.
    2. Select Settings icon Settings.
    3. Select System.
    4. Select About.
    5. Select System software update.
      • NOTE: If your remote control has a HELP button, you can also display the System software update screen by pressing the HELP button and selecting Top support solutions.
    6. Select Automatically check for update.
    7. Select On.

    Things to keep in mind when updating your Google TV

    • When a new software update is available, a notification message will be displayed when you turn the TV on. The message will disappear automatically.
      • NOTE: When the TV is connected to the Internet, you can check the contents of the new update on the TV screen.
    • Do not unplug the AC power cord (mains lead) from the outlet. Otherwise, the software update will stop.
    • The software update takes about 15 minutes.
    • You can use your TV as usual during an update. The update will proceed even if you turn the TV off.
    • If you turn the TV off after an update, the remote control may not work for about 2 to 3 minutes.
    • There is no downtime during the installation because the TV is already updated with the latest software when you turn the TV on. 

    Steps for Android TV models

    Follow the steps below to enable automatic software updates on your Android TV:

    1. On the supplied remote control, press the HOME button.
    2. Select Help.
      • On Android™ 9 / Android 8.0, select the Apps icon, then select Help.
      • If your remote control has a HELP button, you can also display the Help screen by pressing the HELP button.
    3. The next steps will depend on your TV menu options:
      • Select System software update → System software update.
      • Select System software update.
    4. Select Automatic software download or Automatically check for update, depending on your TV's menu path.
    5. Select On.

    Things to keep in mind when updating the Android TV models listed below 

    Android TV model list (released between 2018 and 2020)

    • When a new software update is available, a notification message will be displayed when you turn the TV on. The message will disappear automatically.
      • NOTE: When the TV is connected to the Internet, you can check the contents of the new update on the TV screen.
    • Do not unplug the AC power cord (mains lead) from the outlet. Otherwise, the software update will stop.
    • The software update takes about 15 minutes.
    • You can use your TV as usual during an update. The update will proceed even if you turn the TV off.
    • If you turn the TV off after an update, the remote control may not work for about 2 to 3 minutes.
    • There is no downtime during the installation because the TV is already updated with the latest software when you turn the TV on. 

    Things to keep in mind when updating other Android TV models

    • You must agree to the Sony Privacy Policy to receive software downloads.
    • The software update takes up to 30 minutes.
    • You will not be able to use your TV during the software update. During the update, a screen with an update icon is displayed.

    Steps for TV models other than Google/Android TVs

    TIP: Learn how to check if you have an Android or a non-Android TV.  

    Follow the steps below to enable automatic software updates on your TV:

    1. On the supplied remote control, press the HOME button.
    2. Select Settings.
    3. Select Product Support or Customer support.
    4. Select Automatic Software Update or Automatic Software Download.
    5. Select On.
    6. Press the Enter button.

    How to verify if my TV has the latest system software installed

    Follow the steps below to verify the latest system software is installed:

    1. Check the current software version on your TV from the Settings menu or the Help menu of the TV.
    2. Compare the latest software available with the one on your TV, and if the available software is newer, download and install the update.

    IMPORTANT: A forced update is available for certain 2010 model televisions.


    Final comments about TV software updates

    • Automatic software updates are available on certain TV models only.
    • The clock needs to be set. The TV clock data may be lost when the software is updated. Reset the clock if needed.
    • The software updates when the TV is in standby mode. The software update will usually complete in the next 24 to 36 hours.
    • The orange (or white) LED on the front of the TV will flash, and the TV will not respond to the remote or the buttons on the control panel until the update is completed.
    • Use Refresh Internet Content after the TV has been updated to the latest software to receive the latest Internet video apps.
      • You first MUST confirm the TV has the latest software version. Otherwise, the Refresh Internet Content will delay the Automatic Software Update by 24 hours.