Article ID : 00157856 / Last Modified : 09/05/2016

Error: "Obtaining Information. Preparing to connect to Gracenote. Please wait," appears after stopping a disc

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Normally, the Blu-ray Disc player will attempt to retrieve disc information from the Gracenote CDDB service when the playback of a disc has stopped. As part of this functionality, the following on-screen message will appear "Obtaining Information. Preparing to connect to Gracenote. Please Wait."

To prevent the Blu-ray Disc player from automatically trying to attain this information, change the settings in the Gracenote menu or Gracenote Setting to Manual.