Article ID : 00074555 / Last Modified : 01/17/2018

An Error Message About the Battery Appears on the LCD Screen.

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NOTE: Operation with third-party batteries or accessories is not guaranteed. Contact the manufacturer of the third-party accessory for any occurring issue.

Follow these steps to resolve the issue:

  1. Check the terminals of the battery.
    • Use a dry clean cloth, cotton swab, or the like to wipe off dirt from the terminals.
    • Be careful not to touch the terminals with your hands or metal objects.
  2. If available, use a different Sony InfoLithium battery.
  3. If applicable, connect the AC power adapter to the camera.

    NOTE: Plug the power adapter directly to the wall. Avoid using extension cords or surge protectors.

If the issue is still unresolved, the product may need to be repaired.