Article ID : 00144061 / Last Modified : 04/24/2017

Some 3D content has double images, outlines, shadows, or halos around the subject

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A variety of factors can influence 3D picture quality. This includes the signal source and type of connection to the TV. Other factors include settings on the TV, extremely low temperature in a room, sunlight and room lighting, electrical devices near the TV, and connection issues with the signal source.

IMPORTANT: The content provider can control the quality of the 3D program you are receiving. Some content providers for 3D movies carefully check the 3D video for artifacts and do touch up. We are unable to guarantee all content providers will output the same level of 3D quality on all programming. The method used by the service provider of recompressing or modifying the 3D contents for distribution may introduce block noise that could create unnecessary contour lines or double imaging.

Follow the steps below to troubleshoot issues related to 3D picture quality or loss of 3D sync between glasses and TV. Because each of these steps represents a possible solution to this issue, check the status of the 3D picture after completing each step. 

NOTE: If model-specific information is required to complete any of the steps below, refer to the operating instructions supplied with the TV

  1. The TV and the component source need several minutes to stabilize when they are first turned on. Wait a few minutes for the devices to synchronize and the 3D image will appear correctly.
  2. Set the output resolution of the source device to the applicable picture format for 3D viewing; 1080i, 1080p or 720p.
  3. To get the proper 3D depth and prevent the double image effect, your head should be level; eyes need to be even with the horizontal plane, same as the TV set. The visible light coming from the TV picture is polarized. The 3D Shutter Glasses work together with this polarized light from the TV to produce the 3D picture. 3D is best viewed with your head and eyes level and positioned as near to the horizontal centerline of the screen as possible. Learn more about the recommended viewing location or position for viewing 3D contents .
  4. For Active 3D Glasses models, change the 3D glasses brightness setting to low. The 3D glasses brightness adjustment can be accessed from the ACTION MENU button or OPTIONS menu. The 3D glasses brightness setting adjusts brightness as seen through the 3D glasses by controlling a combination of the 3D glasses shutter and the panel back light level.

    NOTE: This adjustment will not improve the picture significantly when the viewer's head is tilted. It is only meant to fine tune the picture when the head and eyes are level as mentioned above.

  5. Reduce Contrast in Brightness setting so that the issue is not noticeable. This setting affects both 3D and 2D images, therefore after enjoying the 3D content, restore the Contrast setting to the previous or standard setup.