Article ID : 00164518 / Last Modified : 12/27/2017

Error: Network connection error message appears when using the Video & TV SideView feature

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The Video & TV SideView app cannot detect my Blu-ray Disc Player.

If  Network connection error is displayed or if the device cannot be detected, please try the following.

NOTE: Some remote devices cannot properly connect to the Blu-ray Disc player when using a proxy. Because each of these steps represents a possible solution to this issue, check the status of the Blu-ray Disc player after completing each step.

  1. Check your network connections. Make sure that your remote device and Blu-ray Disc player are on the same local network.
  2. Restart your remote device Wi-Fi service connection.
  3. If your remote device is using a proxy, set the Proxy Setting to Off.