Article ID : 00082154 / Last Modified : 04/19/2019

Video & TV SideView Error: Cannot connect the selected device now

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The error occurs when the TV SideView application cannot register the Blu-ray Disc player. This is due to the specifications for TV SideView registration. Please ensure your Blu-ray Disc player meets either one of the following conditions for registration:

  • The Blu-ray Disc player should display the name of your device such as phone or tablet in the Registered Remote Devices setup item under Network Setting of the menu.
  • The Blu-ray Disc player should be in the Screen Saver mode.