Article ID : 00155842 / Last Modified : 05/17/2018

Unable to pair a Bluetooth device with the audio system when it is already connected to my mobile device

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The Bluetooth connection is disconnected and then unable to reconnect.

To successfully pair another Bluetooth device, first disconnect the Bluetooth device that is currently connected to the audio system and turn off the power of the device.

Then, set the audio system into pairing mode and try to pair the mobile device. Turn the power of the originally paired Bluetooth device back on and try to pair again with the audio system.