Article ID : 00055380 / Last Modified : 07/12/2018

Walkman (NWZZ273 - NWZZ274) doesn't get recognised by PC or doesn't charge

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When connecting your Walkman to PC via USB, the following issues may occur.
  • your Walkman is not recognised by the PC. 
  • your Walkman does not charge

As a remedy, start by making sure the Walkman is firmly connected with the USB cradle and USB port. If afterwards the PC is still not recognized, try to clean the Walkman terminal, as dirt might cause some connectivity problems. Finally, you can try resetting your Walkman to the factory default settings.
If none of these steps resolve the issue, your Walkman will unfortunately might need a repair.

Make sure the connection between the Walkman and the USB cradle is firm and secure

Attach the Walkman to the supplied USB cradle, making sure the terminals of the Walkman (1) and the supplied USB cradle (3) are in contact with each other.

1. Check whether the operating lamp (4) on the cradle lights up in red. If yes, charging has started. If not, the terminals may still be dirty, or the Walkman might need a repair.

2. Check whether your computer recognizes the Walkman. If not, the Walkman might not be properly attached to the USB cradle, or there might be an issue with the USB cable or the computer’s USB connectivity. Please try connecting it to another USB port and/or computer.  


Attach to supplied cradle

NOTE: When you use your Walkman for the first time, or if you have not used the Walkman for a long time, it may take a few minutes to be recognized by the computer, even if charging has already started (the operating lamp lights up in red). Check that the computer recognizes the Walkman after you have connected it to the computer for about 10 minutes.

Clean the Walkman terminals:

Clean them using a soft bristle toothbrush (moisturized by water). Brush the terminals gently, to avoid scratches on the cabinet.

Clean Walkman terminals

WARNING:
There is a risk of hardware damage. Do not dry the Walkman using hot air from a hair dryer.
WARNING: There is a risk of hardware damage. The cradle is not waterproof. Please do not wet the cradle.

After brushing, rinse the terminals off with fresh water. Wipe away the water on the Walkman using a soft cloth or cotton bud, and then leave the Walkman in a well-ventilated shady place to dry.

If the terminals on the USB cradle are dirty, try cleaning them with a dry soft cloth or similar.

Resetting your Walkman

Press the RESET button with a pen or a paper clip, etc. When you reset your Walkman, please make sure of the following:

  • Your Walkman is not connected to your computer
  • Your Walkman is not playing back music

Reset button location

NOTE: No data will be deleted by resetting your Walkman.

If the problem persists after clearing these 3 steps, the Walkman might need a repair.