Article ID : 00137141 / Last Modified : 12/04/2015

The movies play back in HD format instead of 4K when output from the HDMI connection

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This occurs if the Video Format option in the menu is set to 1920 x 1080. In this case, the movies record and play back in HD instead of 4K. Follow the steps below to select 3840 x 2160 for 4K recording and playback.

Go into the System menu

  • Select Rec Format
  • Select Video Format
  • Select 3840 x 2160