Article ID : 00156236 / Last Modified : 08/11/2017

The functions of the connected Bluetooth device cannot be controlled with the headset

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This may occur if the Bluetooth signal is weak, out of range or has interference. The connected Bluetooth device may not receive the remote control signal correctly that is why some of the functions such as playback, pause, fast forward, skip, etc. may not work properly.

NOTE: The functions you may control depend on your headset model

To improve the connection, place the Bluetooth headset and the Bluetooth device away from the following:

  • Wireless LANs
  • Microwave ovens
  • Other Bluetooth devices
  • Devices that generate electromagnetic radiation