Sony Support

Article ID : 00074514 / Last Modified : 12/02/2015Print

Parts of the recorded images are white or appear washed out.

    Make sure that the lens surface is clean. If the lens surface is soiled, wipe it with a soft cloth such as an eyeglass cleaning cloth.

    Make sure that a strong light source does not come into the lens.

    If there is a strong light source nearby or backlight when shooting, parts or the entire recorded image may be white or washed out due to the extra light coming into the lens. This phenomenon is called lens flare.

    In this case, follow the procedures below to reduce the flare.

    • Modify the composition of the camera and/or subject so that the strong light source does not come into the lens.
    • Move closer to the subject, slide the zoom lever to the W side, and then shoot.
    • If possible , hold up your hand in front of the camera so that the light source does not come into the lens directly.