Error codes on BRAVIA Smart TVs (non-Android TV, non-Google TV) when accessing the internet
Below are solutions for common error codes displayed on Sony Smart TVs (Non-Android, Non-Google).
Follow the recommended steps for each error code.
Error code reference table
Error Code |
Possible cause |
Solution |
| 1002 | TV is not connected to the internet | Check the network connection settings and update the TV software. |
| 1106 | Error when viewing Internet videos or selecting content | Check the network status and update the TV software. |
| 1107 2123 3218 7003 | Network setup issue or unstable internet connection | Check the connection, restart the network (for example, by unplugging the Wi-Fi router and plugging it back in), and try again after some time. Update the TV software if necessary. |
| 2200 | Cannot access the internet or unstable connection | Ensure the internet connection is stable. Restart your network device and try accessing content again |
| 4012 | Device failure | The product may require repair. Contact support |
| 5010 | Internet processing error during program execution | Check network settings, refresh internet content, update software, or perform a factory reset |
| 7007 | Internet connection lost or low speed during the update | Update the system software using USB |
| 7016 | ISP environment issue (internet service provider issue) during software update | Update the system software using USB |
|
1 to 30 | Communication issue with the server | Retry access after a brief interval. Update the TV software if the issue persists |