Article ID : 00119150 / Last Modified : 08/14/2017

The Search box does not appear, even when I press the Microphone button on the Touchpad remote control

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Voice recognition cannot be used in all circumstances. Even when pressing the Microphone button on the Remote Control, the Voice recognition function will not work in certain display or setup screens such as the following and the Search box will not appear:

NOTE: The features outlined below are examples. Target features may be changed in the future.

  • In the contents of the Help Guide (when focused away from the header) (*1)
  • Sony Legal
  • Login screen of PlayMemories Online in Album, and Help screen of PlayMemories Online in Album setting
  • PS Video (*1)
  • SONY ID (Sony account registration screen)
  • NetAD (launched from DUX)
  • NetAD (launched from Sony Select)
  • PS Now Store (*1)
  • Action menu
  • Discover
  • During initial setup (*1)
  • During initial setup (except selecting by Home > Settings > Initial setup in the TV category) (*2)
  • Google Privacy Policy
  • Google Open Source Licenses
  • Google Terms of Service
  • System WebView licenses (*2)
  • Casting YouTube (Except for China) (*1)
  • WASU (Only for China) (*1)

(*1): For 2015 and 2016 models
(*2): For 2017 models