Article ID : 00136896 / Last Modified : 01/23/2018

The Netflix application suddenly closes when launched on Sony's Android TV

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If the Netflix application suddenly closes after being launched, please try the following steps below:

  1. Delete the application data for Netflix.
    • Press the HOME button on the remote.    
    • Select Settings.   
    • Select Apps in the TV category.   
    • Select System app.
    • Select Netflix.
    • Select Clear data.
    • Select OK.
  2. After deleting the data for the Netflix application, try signing in again.
NOTE: If the issue persists even after trying the above, the problem may be coming from Netflix directly.
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