Article ID : 00164689 / Last Modified : 12/01/2016

Avoid an unnecessary reboot of Sony’s Android TV when using a Sky TV remote

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If you are enjoying Sky Q content on Sony’s Android TV, you might encounter an unexpected reboot issue when trying to switch off your TV.

After the Sky Q setup, the Sky Q remote enables you to control the volume, mute the input source and switch your television on and off. To turn off the television, you will need to press and hold the Sky Q remote standby button for several seconds.
  
An automatic reboot will occur when the standby button is pressed and held over 7 seconds. This is a standard procedure.

If Sky Q users want to avoid unnecessary reboots of their Sony Android TV, please make sure to only press the Sky Q remote standby button for 2 or 3 seconds. This way you can enjoy full capability of both products.