Article ID : 00173799 / Last Modified : 08/25/2017

My USB memory stick is not detected after performing the Marshmallow update on Sony's Android TV

    Occasionally, USB memory devices formatted on Windows PCs, will be incompatible or unsuitable for use on Sony TVs.

    To resolve this issue, please conduct a full format of the USB storage device using one of the methods provided below:

    • Use a formatting tool provided by the device manufacturer [recommended]
    • Use the Microsoft command prompt DiskPart utility (DOS)

    The format time depends on the size of the storage device. Normally, a 2GB device can take around 10 minutes to be completely reformatted.