Article ID : 00174219 / Last Modified : 05/25/2022

Unable to find the 5.1ch icon and audio track selection in Netflix.

Applicable Products and Categories of This Article

IMPORTANT: This article only applies to specific products.
Please check the Applicable Products and Categories section at the bottom of this article.

Please ensure that Digital Audio Output in Audio Settings is set to the Auto mode to turn on the 5.1ch audio output selection in Netflix.
If the problem still persists, you may refer the troubleshooting steps illustrated in this FAQ.

Audio is distorted when streaming Netflix content through a home stereo system.
No sound when playing back programs from any of the Internet stations
How to turn Closed Captioning (CC) or Subtitles on or off when viewing Netflix content
Set up and Troubleshoot Netflix
Internet streaming video will only play back in standard definition (SD) quality

Register your product
Get access to all information, keep your product up to date and enjoy great deals
Sony Community
Visit our Community and share your experiences and solutions with other Sony customers
Contact support
Contact your Sony Support team
Repair & Warranty
Book, track or maybe even avoid a repair

Unable to find the 5.1ch icon and audio track selection in Netflix.

Related Articles

Find a Store

Community

News & Info

Corporate

Like us on Facebook

Subscribe on YouTube