Article ID : 00174523 / Last Modified : 10/20/2017

4K contents cannot be seen on Netflix though my TV supports 4K

Applicable Products and Categories of This Article

IMPORTANT: This article only applies to specific products. Please check the Applicable Products at the bottom of this article.

Check the following.

  • 4K/60p support is required for Netflix 4K contents. Please confirm whether or not your TV supports 4K/60p.
  • If the software version of  UBP-X800 is old, Netflix 4K contents may not be seen properly.
    Please perform the software update to the latest version.

  • For Bravia 4K TVs released in 2015 or later:
    For Bravia 4K TVs which have HDMI Signal Format, please be sure to set Enhance mode (HDMI 6 GHz).
    NOTE: You will be able to watch Netflix 4K contents by setting Enhance mode to ON since the TV becomes capable of supporting HDMI 6 GHz.

  • For Bravia 4K TVs released in 2014:
    UBP-X800 software will be improved to support Netflix 4K contents on TVs supporting HDMI up to 3 GHz. The software is scheduled to be available around April.
NOTE: There may be issues coming from Netflix directly, aside from the issues mentioned above. Refer to the following information as well.
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