Sony Support

Article ID : 00180172 / Last Modified : 12/06/2022Print

Notice for free repair: KD-55XD9305 and KD-65XD9305 TVs

    Dear valued BRAVIA customer,

    Some KD-55XD9305 and KD-65XD9305 TVs may experience an issue where they will not power on due to a problem with the power supply circuit board.

    To address this issue—subject to the terms and conditions of the product guarantee applicable to these models—we will repair your affected TV, free of charge, until the 31st of July 2023.

    Thank you for your support and we apologise for any inconvenience this may cause.

    Affected models

    • KD-55XD9305
    • KD-65XD9305

    Resolution

    If you have an affected model that will not power on, please try these troubleshooting steps first. If all troubleshooting fails. contact our product support team for assistance.

    If their diagnosis confirms that the issue is caused by the power supply circuit board failure, your affected TV will be repaired, free of charge, subject to the guidelines stipulated above.