Article ID : 00200239 / Last Modified : 07/10/2018

Cannot connect the Apple CarPlay app to my car stereo

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It is possible that your restriction settings do not allow the device to connect with Apple CarPlay.
Check the following setting to disable restrictions:

  1. Tap Settings.
  2. Tap General.
  3. Set Restrictions.
  4. Tap CarPlay.
  5. Set Disable Restrictions to ON.
  6. The icon on the right turns green.