Article ID : 00204640 / Last Modified : 06/27/2019

Why can't I change the Wide Mode Settings on Sony's Android TV?

    This may occur on your TV due to the following:

    • Wide mode settings aren't available during a 4K playback from an external device such as a Blu-ray Disc™ player, game console, etc.
       
    • If you connect an external device or video source to an A/V receiver that has 4K Pass-Through feature.
      • Make sure to connect the external device directly to your TV.
         
    • If you stream an app and then press the WIDE button, the TV displays [Feature not available].
      • This is normal.
      • Change the aspect ratio in the app's settings.
      • Most applications don't have an option to adjust the aspect ratio.
      • Make sure to check for available app updates.
         
    • If you watch a video through Screen Mirroring.
      • Change the aspect ratio on the mobile device.
      • Contact the mobile device's manufacturer for more information.

    Important: Make sure to install the TV's latest software update.