Article ID : 00206881 / Last Modified : 02/15/2019

Android™ 8.0 Oreo™ automatic update temporarily suspended – 13th February 2019

Applicable Products and Categories of This Article

When releasing firmware updates, Sony always keeps a close eye on the roll-out to ensure our customers enjoy a smooth and satisfying experience. 

We identified that our latest Android 8.0 Oreo update can occasionally cause a no sound symptom from certain Sound Bars, A/V Receivers or Home Theater Systems if the TV has been on standby for a long period of time. Unfortunately, due to this potential connectivity issue which we perceive as an inconvenience for some of our customers, we’ve decided to postpone the Android 8.0 Oreo automatic firmware update (v6.5830). 

For customers that have downloaded the update and are currently unable to hear sound—via your home audio device—please visit the following article for our recommended workarounds.

However, for customers that do not own a Sound Bar, A/V Receiver or Home Theater System and would like to experience the new features and functionalities on offer, the update is still available to download manually on the support site. 

Note: If you are using one of the home audio devices mentioned above, we strongly recommend that you wait for the next update, which will rectify this potential issue.

Our engineers are diligently investigating the root cause at this moment, and a new firmware will be released in the near future to resolve this anomaly. To stay informed, please regularly visit or bookmark this page.

We thank you for your understanding and apologise for any inconvenience caused.

 


Android™ 8.0 Oreo™ update for Sony’s 2016–2018 Android TVs (XD70, XD75, XD80, SD80, XD83, ZD9, XE80, XE83, XE85, XE90, XE93, XE94, A1, XF75, XF80, XF83, XF85, XF87, XF90 and AF8 Series) – Starting on 30th January 2019

We are pleased to announce that a new firmware update (v6.5830), Android™ 8.0 Oreo™, will be released directly to your TV from 30th January 2019, and we plan on gradually rolling out this update.

This firmware introduces new features, further enhancing the TV’s performance while improving on the existing functionalities:

  • A new Home Screen menu
  • Google Tours (tutorial)
  • Software update notifications in the Home Screen menu
  • New keyboard layout and functionality
  • A redesigned Content Bar or TV Menu Bar
  • Accessibility Shortcut (On/Off switch)
  • Improved user experience for the Video, Music and Photo apps
  • Expansion to the supported formats for USB or home networks*

NOTE: For the full list of features and benefits or to download this firmware, please go to your specific TV product page.

The recommended way to receive this update is by ensuring that the Automatic software download setting on your TV is turned ON. Your TV should then receive the update automatically, in the coming weeks.

Alternatively, you can download the firmware from the European support site, and update your TV using a USB flash memory device.
Sony always takes customer feedback into consideration, striving for innovation and overall product quality.


[Applicable TV model series]


Unsure which TV series your model belongs to? Here are some examples:

  • KD-65ZD9
  • KD-75XE9405
  • KD-43XF8096


*Playback capability depends on home network server specifications.