Article ID : 00255748 / Last Modified : 12/18/2020

Precautions we’re taking due to the Coronavirus

    Due to the outbreak of the Coronavirus (COVID-19), we’re taking preventative measures to safeguard the welfare of our employees across our support, service and distribution networks. As a result:

    • Our call center agents are currently helping you from their homes. You may experience longer connection times, hear some occasional background noises, or call quality may be reduced
    • If you requested or are in need of a product repair, please note that the operation of local Authorised Service Centres, and associated logistics, might also be impacted

    In the meantime, you can still contact us via e-mail or Chat (subject to current availability of Chat support specialists), or browse the support site for troubleshooting solutions for your product.

    We thank you for your understanding and encourage you to stay safe during this turbulent period.