Article ID : 00259376 / Last Modified : 06/30/2021

Google apps are crashing or disappearing on my Xperia phone

    For Xperia 10 III

    If you're experiencing issues with the Google app crashing, please install the Google Play system update twice:

    • Go to Settings.
    • Under Security update, you'll see Google Play system update. Tap to activate. 
    • Press Download & install the update. 
    • Restart your phone.
    • Go to Settings & repeat the process. 

    For other models

    If you're experiencing issues with other Google apps on your Xperia phone, please search for your specific issue on Google's support site or visit Google's article: Fix an installed Android app that isn't working.