Article ID : 00264569 / Last Modified : 06/22/2021

Subtitles stored on a USB device are not displayed in the Media Player subtitle list

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If subtitles stored on a USB device connected to the TV are not displayed in Media Player, check the following:

    1. Make sure the subtitle files are in the same folder as the content files.
    2. If the subtitles' suffix (*.ssa/ *.ass/ *.srt ) has uppercase characters, change them to lowercase.