Lightroom or Photoshop doesn’t recognise my RAW files after purchasing a new camera
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
If you purchased a new Sony camera, it's possible that your photo editing software doesn't recognise the RAW files (yet).
Why doesn't editing software recognise the RAW files of a brand-new camera?
RAW files evolve together with the cameras. That means the RAW files of new cameras differ from those of older products and even between brands! Although they're all called RAW files, every RAW file format is a bit different.
If your editing software (e.g. Lightroom, Adobe Photoshop, Capture One, etc.) does not read RAW files (and previously it did), then there are two possible outcomes:
- Your editing software might need to be updated to the newest version/license.
- Although your editing software is up to date, the editing software company still needs to release a patch or update and catch up with the new RAW support. Check with the editing software support to verify when a patch that includes the new RAW file format is released.
Alternative: Imagining Edge Desktop
Imagining Edge Desktop is, by default, updated with the latest RAW support. If your preferred editing software is not yet up to date, you can use Imaging Edge Desktop as a temporary workaround.