Article ID : S700006365 / Last Modified : 03/30/2018

Tablet S or P: the tablet freezes

Tablet S or P: the tablet freezes

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  1. Press and hold the power button to turn the tablet off. (make sure sure the LED will blink 2-3 times before releasing the power button).Note: any unsaved data will be lost.
  2. In the confirmation dialog, tap Ok. The tablet will automatically turn off in a few seconds.
  3. Press the power button again to restart your tablet.
  4. If your tablet freezes again, take note of which app you were using at the time.
  5. Check if there are any updates available for the app in the Google Play Store. Tap Apps&Widgets, then tap Play Store
    Tap Download icon in the top right corner.
    All apps linked to your Google account are listed, with available updates highlighted on the top left.
    Install relevant updates and try again.
  6. Confirm that the app is explicitly marked as compatible with your Sony Tablet, or at least compatible with tablet devices running Android 4.0 or higher. The Play Store serves many different types of devices, and not all apps are compatible with all devices.

If this solution does not work, reset the tablet to its factory settings .