Article ID : S700023489 / Last Modified : 07/12/2018

The application Google Play Store has stopped working

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;!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3c.org/TR/1999/REC-html401-19991224/loose.dtd"> The application Google Play Store has stopped working

The application Google Play Store has stopped working


Applicable models:SGPTxxx


In specific cases after system update to Android 4.0 (ICS) Google Play may crash or behave unstable displaying error message "Unfortunately Google Play has stopped working"

 

To resolve the issue go to Settings > Apps > Downloded > Select Google Play Store

Click on Uninstall Updates

 

Close the Settings Menu and run Google Play. The program will update itself automatically.