Dear Valued Sony VAIO Customer,
Sony takes pride in the quality of its products. Recently, we have identified that some carrying sleeves for the VAIO Z-series with model code VGP-CVZ2, launched in January 2010, have not been manufactured properly. Due to a problem in the sewing (stitching) process, the closing lid of some sleeves turns out to be too short.
Obviously, rectifying measures have been taken immediately and we can confirm that all products of the affected series which have been shipped from the factory after May 8th have been produced in line with specifications.
In case you own a misproduced product with model code VGP-CVZ2, Sony will organise a free-of-charge exchange. Therefore, we kindly ask you to check your carrying sleeve following the steps below.
If the distance between both is 250 mm or less, your product is affected and can be exchanged. If the distance is greater than 250 mm, your product mustn’t be exchanged.
If you own a misproduced carrying sleeve, please contact VAIO Support.
We take the quality of the products we sell very seriously and make every effort to ensure that the products we develop meet your expectations. We sincerely apologise in advance for any inconvenience caused.
Thank you for using VAIO.
Your VAIO Support Team