Article ID : 00096758 / Last Modified : 03/17/2015

Audio is distorted when streaming Netflix content through a home stereo system.

    An issue described as a popping, chirping or other noise distortion has been identified when streaming a Netflix movie or TV show, where the audio content has been encoded using the Dolby Digital Plus format. 

    IMPORTANT:

    • This solution is designed to assist when using a Sony Home Audio Receiver, Sound Bar or Home Theater System that is experiencing audio distortion when using the Netflix streaming service and Dolby Digital Plus (DD+).
    • This solution is not related to streaming through a Sony Blu-ray Disc player. If you are using a Sony Blu-ray Disc Player with another manufacturer's home audio product, contact the manufacturer of that product for further assistance.

    For the models below, a software (firmware) update is required to correct the issue.

    • STR-DN840
    • STR-DN1040

    For the models below, service is necessary to correct the Dolby Digital Plus Sound distortion.

    Sound Bar models:

    • HT-ST7
    • HT-XT1
    • HT-CT370
    • HT-CT770

    Home Audio Receiver models:

    • STR-DH540
    • STR-DH740
    • STR-DH550
    • STR-DH750

    If your model is not listed above, follow these steps as a work around:

    1. Open the Netflix app.
    2. Select a movie or TV show.
    3. Select the Audio and subtitles option.
    4. Change the Audio from Dolby Digital Plus 5.1 to Stereo.