Article ID : 00144608 / Last Modified : 01/31/2019

(Wired) Connection diagnosis results are displayed as OK, OK, Failed

    After performing a network diagnosis, the TV may not connect to the Internet and the network diagnosis result may appear as:

    • Physical Connection: OK
    • Local Access: OK
    • Internet Access: Failed

    The TV may be connected to the local network but not to the Internet.

    wired_ok_ok_ng

    Follow the troubleshooting steps below:

    IMPORTANT:

    • Internet circuit by dial-up connection is not supported.
    • Connection by proxy is not supported.
    • Network that requires login for authentication such as virtual private network (VPN) or PPPoE connection is not supported.
    • If it is necessary to disable the firewall of the router, please contact the actual producer of the router.
    1. Make sure that the connection is active by disconnecting the Ethernet cable from the TV and attempting to access the Internet using a computer or similar device.
    2. Reset all of the network equipment, such as cable modem and router, by turning them off and unplugging them for 2 minutes.
    3. Connect the power cords of the modem and the router.
    4. Connect the TV power cord and turn on the power supply.

    Perform the connection diagnosis.

    1. On the TV remote control, press the Home button.
    2. Select Settings located in the upper-right corner on the TV screen.
    3. Select Network.
    4. Select Network Setup.
    5. Select Wired Setup and follow the on-screen instructions.

    For Sony's Android TVs:

    1. Using the supplied remote control, press the Home button.
    2. Select Settings.
    3. Under Network & Accessories category, select Network.
    4. Select Network setup.
    5. Select Easy.
    6. Select Wired LAN and follow the on-screen instructions.

    If other diagnosis results are displayed, try an individual solution: