Article ID : 00184763 / Last Modified : 09/13/2017

The TV (other than Android TV) cannot be connected to the Internet: how to perform a network diagnosis

    IMPORTANT: This Answer is for TVs other than Android TV. For Android TV, refer to The Android TV cannot be connected to the Internet: how to perform a network diagnosis

    NOTE: If the Wi‑Fi signal occasionally or frequently disconnects, refer to The Wi-Fi signal drops or intermittently disconnects. (For TVs other than Android TV)



    Contents

    Keep in mind
    Performing a Network Diagnosis

    Connection results
    Solutions depending on Network diagnosis result


    Keep in mind

    • Internet circuit by dial-up connection is not supported.
    • Connection by proxy is not supported.
    • Network that requires login for authentication such as virtual private network (VPN) or PPPoE connection is not supported.
    • If it is necessary to disable the firewall of the router, please contact the actual producer of the router.

    Performing a Network Diagnosis

    Follow the procedure below to perform a network diagnosis.

    For models released in and after 2015:

    • The menu screen varies depending on your model.
    1. Press the HOME button on the remote control.
    2. Select Settings.
    3. Select System Settings.
    4. Select Set-up.
      Image

    5. Select Network.
    6. Select Home Network Setup.
    7. Select View Network settings and status.
    8. Select Check Connection.
    9. Select Yes.
      Connection diagnosis will start. The connection results will be displayed after a while. 【Refer to the image below for the connection results.

    For models released in and before 2014:

    • The menu screen varies depending on your model.
    1. Press the HOME button on the remote control.
    2. Select Settings.
    3. Select Network.
    4. Select Network Setup.
      Image

    5. Select View Network settings and status or View Network Status.
    6. Select Check Connection.
    7. Select Yes.
      Connection diagnosis will start. The connection results will be displayed after a while. Refer to the image below for the connection results.

    Connection results

    The following screens are examples of displayed connection results.
    Image


    The three items displayed in the connection results provide information about the network connection status. Select the corresponding solution from the table below.
    For the example above, select Solution 4.

    NOTE: If you are using a wireless LAN converter (a type of device connected to the TV with a LAN cable), refer to the Cable connection results in the table below.

    Solutions depending on Network diagnosis result.

    Please select solutions depending on Network Diagnosis result.

      

    Connection results

    Wireless device on TV Failed found
    (or OK)
    found
    (or OK)
    found
    (or OK)
    Cable connection
    Local access Failed Failed OK OK
    Internet access Failed Failed Failed OK
    Solution Wireless connection Solution 1 Solution 2 Solution 3 Solution 4
    Cable connection Solution 5 Solution 6 Solution 7 Solution 8