Article ID : 00053621 / Last Modified : 05/10/2017

The zoom does not work or works erratically (DSC)

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If the zoom does not work as expected please check the following items:

  • On certain compact camera models, the zoom does not work in movie mode. Check if the camera supports zooming while taking movies.
  • Make sure you are using a genuine and compatible Sony battery which is sufficiently charged.
  • When using the camera in a cold environment, condensation may occur when the camera is then moved to a warmer environment, preventing the camera from operating normally. If you have used your camera outside, wait a few hours in room temperature until the condensation has gone.
  • You cannot use the optical zoom when:
    • Shooting in [iSweep Panorama]
    • Shooting in [3D Sweep Panorama]
    • Shooting in [Sweep Multi Angle]
  • You cannot use zoom functions other than optical zoom in certain camera modes.

If the problem persists even after a reset or an abnormal mechanical noise is heard while using the zoom function, your device is probably out of order and a repair may be necessary. If you believe this to be the case, please contact us for further assistance.