Sony SupportBlu-ray Disc Players-Recorders

Article ID : 00188593 / Last Modified : 02/02/2026Print

Picture Freezes or Lags When Audio Enhancement (DSEE-HX) Is Turned On (Blu-Ray Players)

    Applicable Products

    • UBP-UX80
    • UBP-X1000ES
    • UBP-X800

    Symptoms

    When playing certain DVDs, you may notice that the picture freezes.

    This happens specifically when Audio Enhancement (DSEE-HX) is set to ON.

    Why This Happens

    Some DVDs are created using a specific audio format combination:

    • DTS 2.0 channel audio
    • 48 kHz sampling rate

    This audio format is not fully compatible with the DSEE-HX Audio Enhancement feature on these Blu-ray Disc players.

    When DSEE-HX tries to process this audio signal, it can interfere with video playback — causing freezing or lag.

    Solution: Turn OFF DSEE-HX

    Disabling Audio Enhancement resolves the issue immediately.

    1. Turn on the Blu-ray Disc player
    2. Select Setup
    3. Go to Audio Settings
    4. Set DSEE-HX to OFF