Article ID : 00228042 / Last Modified : 05/17/2019

Disc stuck in my Blu-Ray player/DVD player

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If you have a disc stuck in your Blu-Ray player or DVD player, please try the following:

  1. Turn off your device and disconnect the power plug for at least 10 seconds
     
  2. Plug it back in and power ON your device
     
  3. Press the eject button shortly after turning on the device.
    Try to press the eject button several times if the device doesn’t immediately respond.
     
  4. If this procedure does not work, don’t attempt to dislodge the disc yourself.
    Find a nearby Sony Authorised Service Center to have it safely removed without damaging both the disc and your Sony product.