Article ID : 00103260 / Last Modified : 03/19/2018

How do I import or transfer photos and videos to a computer with PlayMemories Home?

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This FAQ explains how to import from a Handycam camcorder, Cyber-shot camera, or α camera onto a Windows PC using PlayMemories Home.

NOTE: Refer to the following link on how to import photos using the PlayMemories Home other than the method mentioned above.

  1. Download and install the PlayMemories Home  software  to your computer.
    For details, refer to the following Q&A: 
  2. Insert a fully charged battery into your camera/camcorder, and then turn it on. Connect the camera to the computer using the supplied or built-in USB cable.

    IMPORTANT: If importing movies by inserting the memory card directly into the computer, device authentication (activation) must still be performed the first time. Once device authentication is completed, you will be able to import photos and videos by inserting the memory card directly into your computer.

    • Be sure to connect the camera with the supplied USB cable. Proper operation cannot be guaranteed if using the USB cable made by another manufacturer. You may be unable to authenticate the device or import movies.
    • If the camera is connected to the computer via a USB hub, connect the camera directly to the computer's USB port without using the hub. The computer may not correctly recognize the camera if using a USB hub.
    • If USB Select is displayed on the LCD screen of your camera, tap USB Select.
    • Some camcorder models such as HDR-CX7/CX12 or HDR-SR7/SR8 do not have the built-in USB port. In this case, you must use Sony Handycam Station.
    • If this is the first time the camcorder has been connected to the computer, the computer should automatically install the appropriate USB driver at this time.
  3. If To use (model name) with PlayMemories Home, the USB operation mode must be changed. Do you want to continue? is displayed, click on OK. If you do not click on OK, you will not be able to register the camera to PlayMemories Home.
  4. Perform the device authentication to add the camera’s functions to PlayMemories Home.

    NOTE: If device authentication has already been performed, skip this procedure and refer to the next procedure.
    • When PlayMemories Home recognizes the camera, the dialog Thank you for purchasing (model name) is displayed.
    • Check This is my camera and click on OK to close the dialog. The displayed functions will be added to PlayMemories Home and device authentication is complete.

  5. If (model name) is connected. Do you want to display the features to this camera or media? is displayed, click on Yes to close the dialog.
  6. PlayMemories Home will start automatically.
  7. Under Cameras and media, the name of your camera will be displayed. Click on Import Media Files to display the photo and video importing menu interface.
  8. Importing photos and videos to the computer from the photo and video importing menu interface.
    • Import all photos and videos

      Check Import new files to import all newly recorded photos and videos, excluding already imported ones.
    • Import selected photos and videos

      Check Select files to import to display thumbnail images stored in the camera or memory card.
      Put a check mark in the checkbox of the thumbnail images you want to import.

      NOTE: When importing AVCHD/MPEG2 movies, device authentication must be performed for a Sony-manufactured camera compatible with the AVCHD/MPEG2-format.
      For details, refer to the following Q&A:
      AVCHD and MPEG-2 movies cannot be imported using PlayMemories Home.

  9. Confirm import settings.
    In the photo and video importing window, the import drive, folder for imported videos and photos, and Settings button are displayed.

    NOTE: You can select a destination drive from the drop-down list by clicking and display the name of the destination folder currently set and a history of the destination folders to which you have imported videos and photos previously. When you click Browse, the folder selection window will be displayed, and you can select a destination folder.
  10. Click the Import button to start importing videos and photos.
  11. Once importing is successfully completed, the imported photos and videos will be displayed in the PlayMemories Home window.

Enjoy editing, managing, sharing, and more with your imported photos and videos using PlayMemories Home.

NOTE: For further information about importing photos and videos using PlayMemories Home, refer to: PlayMemories Home support page

If you encounter problems when importing movies, refer to: Why can't I import AVCHD and MPEG-2 movies with PlayMemories Home?