Article ID : 00164223 / Last Modified : 11/25/2016

How to start the computer in Safe Mode

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  1. Turn on the computer.
  2. On the SONY screen, press and hold the F8 key for 7-10 seconds.

    NOTES:

    • The F5 key may also be used on some computer models.
    • If a Please Select Boot Device window appears, press the ESC key, then press the F8 key.

    IMPORTANT: If safe mode is being used to troubleshoot an Internet or network connection issue, choose Safe Mode with Networking in the next step.

  3. On the Windows Advanced Options Menu screen, press the UP ARROW key until Safe Mode is selected.
  4. Press the ENTER key.
  5. On the Please select operating system to start: screen, press the ENTER key.
  6. In the To begin, click your user name window, click the Administrator icon.

    NOTE: If a password prompt appears in the Type your password box, type the password and press the ENTER key.

  7. In the Windows is running in Safe Mode box, click the Yes button.