Article ID : 00162881 / Last Modified : 06/20/2022

Netflix errors messages and error codes

    This article will help you troubleshoot error messages and error codes when using the Netflix app. Check the list of error codes and messages first, if your error code or message is listed, follow those instructions.

    General troubleshooting steps

    If your specific error code or message is not listed, try these basic troubleshooting steps. Because each step may resolve the issue, test the results after each step:

    • Close or force stop the Netflix app and then open it again.
    • Ensure your internet access is working properly.
    • Perform a soft reset: unplug the power cord of your device, wait for 30 seconds, and then plug it back in.
    • Make sure your device has the latest software update.

    Error codes

    Error messages

    If the error code or message isn't listed, visit the Netflix Help Center and type the error into the search field for more information.