Article ID : 00375575 / Last Modified : 12/29/2025

There is no sound coming from the soundbar after a software update (BRAVIA 2II / 3 Series)

Applicable Products and Categories of This Article

IMPORTANT: This article only applies to specific products. Please check the Applicable Products section of this article.

If you don't hear any sound coming from your soundbar after the software has been updated, please turn the TV off and on again using a TV remote control.

There is no sound from the audio system connected to my BRAVIA TV (BRAVIA 3 (S30), BRAVIA 2 II (S20M2))
No sound, poor sound, or a strange noise (clicking, cracking, rattling) coming from your TV? Discover how to troubleshoot
After sorting the satellite channels in the channel list edit, the list may switch to terrestrial digital channels, or vice versa (BRAVIA 3 / 2II Series)
Can I use Bluetooth audio devices with my Google TV™ or Android TV™?
How to connect a BRAVIA TV, soundbar, and another input device using HDMI cables

Register your product
Get access to all information, keep your product up to date and enjoy great deals
Sony Community
Visit our Community and share your experiences and solutions with other Sony customers
Contact support
Contact your Sony Support team
Repair & Warranty
Book, track or maybe even avoid a repair

There is no sound coming from the soundbar after a software update (BRAVIA 2II / 3 Series)

Related Articles

Find a Store

Community

News & Info

Corporate