Article ID : 00120940 / Last Modified : 09/18/2017

Android TV - HDMI connectivity potential issues and how to solve them

    In case you experience certain symptoms with HDMI connections such as:

    • Devices not detected
    • Other HDMI related symptoms 

    Please try the following steps:

    1. Reconnect the HDMI cable
    2. Disconnect your TV from the main AC electrical outlet (perform a Power Cycle for your TV) 
    3. Disconnect any external devices from your TV and any AC electrical outlet (perform a Power Cycle for the connected device(s))
    4. Wait a minute and then reconnect your TV and other devices together
    5. Insert any AC power cords back into the electrical outlet

    Alternatively, if the issue is still unresolved, please try the following sequence of procedures and verify after each step if the problem is solved:

    1. Perform a Power Cycle
    2. Perform a Factory Reset

    To make the most out of your TV, we strongly recommend that you always keep it up-to-date with the latest firmware & software updates

    (*) Hot plugging: adding or removing devices from your TV while it is still running and have the Operating System (OS) recognise the change automatically.