4K contents cannot be seen on Netflix though my TV supports 4K
IMPORTANT: This article only applies to specific products. Please check the Applicable Products at the bottom of this article.
Check the following.
- 4K/60p support is required for Netflix 4K contents. Please confirm whether or not your TV supports 4K/60p.
- If the software version of UBP-X800 is old, Netflix 4K contents may not be seen properly.
Please perform the software update to the latest version. - For Bravia 4K TVs released in 2015 or later:
For Bravia 4K TVs which have HDMI Signal Format, please be sure to set Enhance mode (HDMI 6 GHz).
NOTE: You will be able to watch Netflix 4K contents by setting Enhance mode to ON since the TV becomes capable of supporting HDMI 6 GHz. - For Bravia 4K TVs released in 2014:
UBP-X800 software will be improved to support Netflix 4K contents on TVs supporting HDMI up to 3 GHz. The software is scheduled to be available around April.
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