My TV remote control isn't working properly or responding at all

1. Make sure the TV buttons work.
   Note: The position of the TV buttons vary depending on your TV model. Check the sides, back, front, and top of your TV.
   
   • If you can operate the TV buttons, proceed to the STEP 2: Check the remote control buttons section of this article.
   • If you can't operate the TV buttons, proceed to Step 2 below.
2. Check that the lamp (power lamp or standby lamp) on the front or bottom of the TV is on.
   Note: The name, position, and shape of the lamp varies depending on your TV model.
   
   • If the lamp is lit or blinking in red, proceed to Step 3 below.
   • If the lamp is not on, check if the power cable or AC adaptor is disconnected or loose.
     If there is no issue with the above connection, proceed to Step 3 below.
3. If an issue is being caused by an external factor, such as a network service, data broadcasting, or connected device, it may be improved by resetting your TV. For details, refer to the following support content:
   • Google TV™ or Android TV
   • Other TV models
4. Remove any connected devices (e.g. external USB hard disk, HDMI connection device, etc.) and cables from the TV terminal to confirm there are no influences from these devices.
   Notes:
   • Do not remove the TV power cable.
   • If you're dealing with complex connections, take note of them and make sure you can reassemble them before removing them.
   • When a specific device is connected and the TV flashes, it's possible there is a problem with that connected device.

If you can't operate the TV after performing the steps above, a Sony service centre may be able to help.

Note: Because each of these steps represents a possible solution, confirm whether or not the remote control works after completing each step.

1. Make sure none of the remote buttons are jammed or stuck.
2. Point the remote at the remote control sensor located at the front of the TV. If applicable, make sure the blue protective tape is removed from the sensor.
3. Replace the batteries, or recharge the supplied remote control if it has a rechargeable battery.
   Notes when replacing the batteries:
   • Clean the remote control compartments with a small solution of alcohol, using a cotton bud or soft cloth.
   • Insert the batteries according to their (+) and (-) poles.
   • When inserting a battery, make sure you start with the (-) pole side.
     
   • Do not use one new battery and one used battery, or different kinds of batteries, together. Use two new batteries of the same kind.
   • Do not use a rechargeable battery.
4. If an issue is being caused by an external factor, such as a network service, data broadcasting, or connected device, it may be improved by resetting your TV. For details, refer to the following support content:
   • Google TV or Android TV
   • Other TV models
5. For Google or Android TVs: Symptoms may improve by updating the remote control software. To see if there is a software update available, refer to this article: How to perform a TV remote control software update.
6. Remove any connected devices (e.g. external USB hard disk, HDMI connection device, etc.) and cables from the TV terminal to confirm there are no influences from these devices.
   Notes:
   • Do not remove the TV power cable.
   • If you're dealing with complex connections, take note of them and make sure you can reassemble them before removing them.
   • When a specific device is connected and the TV flashes, it's possible there is a problem with that connected device.

If symptoms do not improve even after performing all the steps above, proceed to the STEP 3: Select your remote control type section of this article.

Infrared (IR) remote control:

There are two different communication systems for remote controls: infrared and wireless. However, most Sony TV remote controls are of the infrared (IR) type.

If there are issues with your infrared remote control, refer to this article for troubleshooting: My infrared remote control is not operating properly or responding at all.
Note: If only the  (Microphone) button does not work on your remote control, refer to this article: Voice commands do not work on my remote.

Wireless remote control:

If your remote control or TV appears in the A, B, or C categories below, you have a wireless remote control.

• A: Remote control for Google TVs, 2020 Android models, and certain 2019 models. *1, *2
  Click or tap here to see applicable 2019 TV series 
  • A9G / AG9
  • XG85 / X85G
  • U8G
  • XG95
  • X95G
  • Z9G
  • ZG9 

C: One-touch remote control for certain 2013 models.  *2
　

• *1: If only the  (Microphone) button does not work on your remote control, refer to this article: Voice commands do not work on my remote.
• *2: If only the power or channel button does not work on your remote control, refer to this article: My wireless remote control is not operating properly or responding at all.