Article ID : 00198726 / Last Modified : 06/27/2019

Unable to access apps, updates or network services on your Bravia TV? – 17th May 2018

    From the 21st May 2018, a very small portion of Bravia TVs may become unable to access apps, updates or other network services. This is due to cached information* remaining on your devices – typically your Internet router – following a Bravia server upgrade.

    If you cannot see any network service or app icons, or access apps and other network services on your TV, please try the following:

    • Unplug and then reconnect the power cords of your TV and Internet router after one minute

    You could also try this additional troubleshooting step if you feel comfortable changing your TV’s settings:

    To help your TV run smoothly, we also recommend that you have the latest firmware installed on your device. 

    If you are still unable to access apps or other network services after trying the above, please Contact Us.

    We apologise for any inconvenience this may cause.

    *Cached information includes the Internet, ISP and router/home network data.